Demandforced - Beware of contract
Typical CRM product, average features, with certified reviews. Demandforce is not as simple as just sync with QuickBooks and go. I found support nonexistent offline, phone rings and voicemail full. The biggest stink I have is if Demandforce is so good, why do you hide behind a stipulation of auto renewing contract with a year agreement, and enforce it when you customer wants to go?
February 4, 2014
Wimpy's Dependable Plumbing, Inc.
You did a great job explaining Demand Force to us. It was your enthusiasm about the program that sold us. We are very exciting to be on board. Getting good reviews all through out the day is like Christmas morning opening presents. We can't wait to see how much more Demand Force will grow our business.
June 14, 2013
This helps track the small things that I do not have time to do. The customer service is great. My account manager made everything so easy to understand and was so responsive and helpful when I had questions
June 13, 2013
NO POTENTIAL CLIENT TOOLS
Overall, Demandforce is a good tool to reach existing clients with specials, appointment reminders, etc. It syncs well with Quickbooks. Ironically, DF highlights a QB fault. QB does not have a birthday field that easily syncs with DF (hint, hint, intuit!).
DF falls short in a couple areas. 1) It does not have any tools to invite potential clients to join our mailing lists. We used Constant Contact in the past, which does have this feature. The end result is I keep Constant Contact active to allow potential clients to sign up, then copy them into my system. That's obnoxious!
2) The templates on DF emails are too rigged. We would like more flexibility in designing our messages to clients.
3) There is no calendar view in DF or QB, so it is necessary to use yet another app for appointments. Intuit owns Full Slate, which works well for calendering purposes. However, FS and DF do not communicate with one another, so we have to manually enter appointments into FS.
To be fair, DF is not intended to be a practice management system. However, it creeps far enough into several of those areas where it almost feels like it should do more in communicating with other programs that do perform those functions, if not perform them itself.
May 24, 2013
Demand Force Revitew
The system is very easy to use, the company has been very helpful we are a small busy company and they have been great with follow thru.
April 9, 2013
An amazing way to recall patients and stay connected
This company simplified the way we communicate with patients. We are able to reach out to 5000 patients all at once with much less overhead than traditional postcards. Patient's love the feedback opportunity to share their experience. The customer service is top rate!
April 8, 2013
The Demandforce protal for me is very comprehensive. It makes accessing my client database seamless and powerful. I have found the DF team to be highly attentive and friendly. They care about my individual needs and are open to learning my industry. This shows that they want me to get the most out of my subscription. As a small business owner I greatly appreciate this level of customer service.
Working with a Demandforce Success Manager is by far the most exciting feature for me. I am not a master-marketer. I need guidance and support and that is what they do!
April 3, 2013
Very good support and followup
I have a heating and cooling company and I have test driven several products with the purpose of automating my marketing and keeping my customers close. I have found that demandforce has the best integration with Quickbooks. With Infusionsoft for example I had developers write a programming bridge between Quickbooks and Infusionsoft. Never worked correctly.
Demandforce is a solid automated marketing solution which allows you to provide automated yet targeted response to customers buying behavior.
I also like the way the reviews populate throughout the web and connect into my website and into facebook.
I am in the early stages but looks good so far.
April 2, 2013