Description
Easy Online Helpdesk Solution for Small Business
Smart Ticket Queues
Frequency Support automatically organizes your tickets into easy-to-remember views that work like folders in your email. Predefined categories help you respond to all of your customers quickly.
Easy Email Integration
Frequency works with your existing email account. Simply forward your support email (e.g. support@mycompany.com) to your dedicated Frequency Support email and your team will be able to respond to your customers from Frequency.
Integrated Search
Finding tickets is easy with the simple search box. Frequency automatically searches every field on every ticket, so you can find a ticket if you only know a few phrases from an exchange.
Complete History View
Frequency displays the entire history of a customer interaction in the ticket view, so you can stay up-to-date on the issue. Any attachments are displayed as part of the ticket. When multiple support agents are helping a customer, this concise view helps you provide the customer with seamless service.
Links to QuickBooks Online Customer Records
Frequency automatically links support tickets to QuickBooks Online customer records, so you have an up-to-date picture of your customer relationship when you're answering customer questions. Billing and account questions practically answer themselves!
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Frequency Support
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This doesn't work
I'm actually not sure why this app is even listed. It doesn't work. I'm getting errors when trying to sync and
October 16, 2012
I tried setting this up and had no luck as it wouldn't even let me into the app. Support is virtually non-existant from the company as I tried contacting them at least 3 or 4 times with barely a response at all. Not sure how a company offering support software expects to sell to businesses if they can't even support their own customers. Disappointed as there aren't many support app options for QBOnline customers.
November 22, 2011
Support & FAQ
Frequency Support provides online support to all customers via email to support@frequencysupport.com.
404-935-0284
http://www.frequencysupport.com
Check out the most frequently asked questions below: Expand all
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Is there a limit to how many customers or support tickets I can create in Frequency Support?
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No, all the pricing plans support limitless number of customers and support tickets. However, they limit the number of named users (you and your staff) who can access the Frequency Support app. For example, the Professional plan is $99 per month and allows up to 10 named users and unlimited customers/support tickets.
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Will Frequency Support work with my existing email?
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Yes! As long as you can set your email to automatically forward, Frequency Support will work with your email. We can even help you with the forwarding!
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What happens to my customer support data if I stop using Frequency Support?
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Your support data will be retained on our systems for a short window of time, and then permanently deleted.
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