This simple, powerful service management solution lets you spend less time administering operations and more time improving your business. Ideal for HVAC, plumbing, and electrical services businesses serving commercial and residential customers.
Scheduling (or rescheduling) work orders couldn’t be easier. Field Service Management gives dispatchers a dashboard-full of information, including each technician's work orders, location and status. Reassignment and reschedules are fast. When a tech runs late, simply drag and drop the work order to assign a new one.
With Field Service Management, you know what each technician is working on, the work status, job duration, arrival time, travel time and hours clocked. Clicking a work order title opens up all job details. You can even edit them.
Store all the customers, contacts and equipment information you need to do the job right the first time. Before a job in the field starts, your technicians know the equipment service history. Information at their fingertips means their first-time fix rates are better and customers are happier.
Break through the paper bottleneck. With Field Service Management, you can trade in your clipboards for smart phones — so you control processes and information better. That means immediate information on work orders and technician schedules as well as fast rescheduling. And, your technicians clock more job time and less travel time.
Integration with Google Maps allows you to track your workers and locate customer sites easily. The ability to easily shuffle work orders allows you to minimize travel time and get more done each day.
The Service Manager/Dispatcher role requires the following for the desktop/laptop environment: - High-speed Internet connection - Microsoft IE 7 or higher - Firefox 12 or higher - 1024 x 768 Screen Resolution - At least 1.6 GHz processor - 1 GB RAM - 1 GB available hard-disk space The QuickBooks Administrator role requires the following in order to sync between Field Service Management and QuickBooks: - Same as manager/dispatcher requirements above, with no browser restrictions - QuickBooks Pro/Premier 2010 or newer, or QuickBooks Enterprise Desktop Software 10.0 or later, with QuickBooks running on Microsoft Windows XP, Vista 32- or 64-bit, Vista Ultimate 32- or 64-bit, Windows 7 Business 32- or 64-bit, or Windows 7 Ultimate 32- or 64-bit. Windows Vista "Home Edition" and Windows 7 "Home Edition" are not supported. The field technician using our Mobile App: - Data network connection - Apple & Android devices - Blackberry devices w/ physical keyboards - Windows
Customer service agents are available to help paying customers from 8:00 AM to 8:00 PM ET.
Call (866)-379-6635 for sales inquiries. For app support, click on Support URL below.